Online PIN Return Policy
This is a return and refund policy from Saving Grace Medical Academy Ltd..
Return & Refund Policy – Online PIN-Based Courses
At Saving Grace Medical Academy, we are committed to fair and transparent policies. This refund policy applies to all courses delivered through the Heart & Stroke Foundation online training portal that require activation with a unique course key (PIN). These include:
Online Courses
-
Basic Life Support (BLS) – Expired Certificate Challenge
-
Advanced Cardiovascular Life Support (ACLS) – Blended Online
-
Advanced Cardiovascular Life Support (ACLS) – Blended Online Renewal
Refund Eligibility
-
Refunds are available only if the Heart & Stroke Foundation course key (PIN) has not been accessed.
-
Once the key is accessed, it is permanently linked to the student’s Heart & Stroke Foundation account and cannot be reused, transferred, or refunded.
Non-Refundable Once Accessed
-
Accessing the Heart & Stroke Foundation course key activates enrollment and locks the PIN to the student’s profile.
-
For this reason, refunds cannot be issued once the key has been accessed, regardless of course completion status.
Requesting a Refund
-
Refund requests must be submitted before accessing the Heart & Stroke Foundation course key.
-
Requests can be made by:
-
Phone: 780-705-2525
-
-
All refund requests must be submitted within 7 days of purchase.
Refund Processing
-
Approved refunds will be returned to the original method of payment within 5–10 business days.
-
A confirmation email will be sent once the refund has been processed.
Date
This statement was created on August 29 2025.