Thank you for Choosing Saving Grace Medical Academy Ltd, we are excited that you chose us to be your training provider, and hope to see you in good spirits. If your looking for details on how to get to our school please refer to our Locations page . Payment options are available for your convenience to secure your spot within the class you desire. Visa, MasterCard, Visa Debit and American Express are all accepted, to secure your spot online payments are available through our website or by phoning in to our Registrar for immediate assistance. Your spot within the class can be subject to change or canceled unless prepayment options have been made via online or phone conference with the Registrar.

 H2S Alive Classroom

Registration Policies

  • Doors open 30 minutes prior to the beginning of class

  • Doors will be locked at the course start time please refer to your course page to see the times listed, late entry will not be permitted. Please allow yourself extra traveling time.

  • All re-certifications MUST present their current matching, course specific certificate for proof upon entry of the class, Failure to provide necessary re-certification documents will result in a charge of $25, to cover the cost difference and change your status to 'new' student, course time frame will then change to match the New Student time frames.

  • Doctor's Association, Nurses Assocation, and Alberta Health Services will NOT accept Red Cross or St. John's HCP certificates on a 3 year term, please refer to our BLS course to save time and money.

  • All Basic Life Support Provider (Health Care Provider) certificates are only valid for 1 year

  • Alberta Health Services has requests that all Health Care Professionals within Alberta should have Basic Life Support Provider Level C CPR+AED. To meet their standards please refer to our Heart & Stroke Foundation's Basic Life Support Provider CPR course.

  • Please wear comfortable clothes as the class can be quite intensive with CPR skills

 

Cancellation Policy

  • Cancellations are permitted without penalty 7 or more days prior to the start of your scheduled public training course. You can cancel your course by emailing reception@savinggracemedical.com.

  • Students who cancel their enrollment less than 7 days prior to the start date will be charged 50% of their course fee.

  • Students who cancel their enrollment less than 3 days prior to the start date will be charged 100% of the course fee.

  • Administration fee will be billed to the credit card provided

  • All course funds will be forfeit if you fail to show up for your course and the credit card provided will be billed accordingly.

  • It is the attendee's responsibility to verify they have registered for the correct training program for their needs and level of expertise. 

  • Rescheduling is permitted one time without penalty 7 days prior to the start of your public training course.

  • Students who reschedule less than 5 days prior to the start date will be charged an additional $25.00 course fee.

  • Students who reschedule less than 3 days prior to the start date will be charged an additional 50% of the course fee.

  • Students who have already rescheduled their course are ineligible for a refund of course fees.

  • Students who arrive late to their course will be refused entry and are subject to forfeit 100% of the course funds. Completion of your course is subject to 100% attendance policy and it is up to the student to make sure they arrive on time.

Covid-19 Protocols for In Person Training

  • You must submit via email the health questionnaire sent to you in the 24 hours before your course time to be allowed entry to the classroom
  • If you (or anyone you have close contact with) has a sore throat, fever, runny nose, or other symptoms of illness then you must reschedule your course a minimum of 21 days later
  • Social distancing must be maintained within the classroom
  • DO NOT wear sandals or open toe shoes to class, only close toed shoes are allowed in the classroom
  • Homemade masks are not permitted in the classroom. As part of your in class materials you will be provided with one procedural disposable mask which must be worn at all times for the duration of the class.
    • Gloves will also be provided for certain sections of the course and must be removed and disposed of when the section is completed.
  • No food is allowed in the classroom and only drinks with a closed lid will be permitted
  • By registering for this course I hereby agree to all terms, conditions, waivers, and protocols of Saving Grace Medical Academy

 

 

We have a ZERO tolerance policy for abuse or disrespect towards staff or other students. Any student disrupting the learning of others with talking, cell phone use, and disrespectful language will be asked to leave the course immediately and all course funds will be forfeit.

FAQ'S - Frequently Asked Questions

COVID-19 - Training Update

  • My BLS, ACLS, or PALS card will expire between March 2020 - October 2020, how do I recertify?

The Heart & Stroke Foundation has extended acceptance into re-certification courses for those in the date range listed above to October 31, 2020 (previously September 30, 2020). If in class training is able to resume at that time you will be eligible to take the recertification course.

  • My Red Cross Standard First Aid card will expire between March 2020 - June 2020, how do I recertify?

The Canadian Red Cross has extended certificate expiration dates for those in the date range listed above for 90 days. If in class training is able to resume at that time you will be eligible to take the recertification course.

  • My certificate expired before March 2020 or I have never taken the class before, how can I be certified for my job?

Canadian Red Cross - In class training has resumed with new Covid-19 training protocols.

Heart & Stroke Foundation - In person training has resumed with new Covid-19 training protocols. If you completed the Interim Part 1 Training for BLS, ACLS, or PALS you must complete your in class Skills Session by October 31, 2020.

- Course Questions -
  • Can I do First Aid Online?
Yes - What we have is called "Blended Learning", this combines two methods of training including Online theory review mixed with a single day in course skills assessment. Please refer to our Blended Learning course.

  • Can I do First Aid in one day?
Yes - Occupational Health & Safety has approved a One Day First Aid Course by separating in class lectures and theory portions of the course and placing it in an Online portion. This leaves your skill assessments and practice for in class shortening the course from 2 days to 1 day in class. Please refer to our Blended Learning

  • What Language are the courses taught in?
English - Our courses are Taught and Tested in English and student's must have a Moderate to High understanding of English.

  • Is there a Grace Period for expired certificates?
NO - All societies as of 2015 have changed their previous policies to no longer accept a grace period for expired certificates. This is to prevent confusion, favoritism and forged certificates. To qualify for a Renewal program you will need to provide a copy of your current "unexpired" certificate upon the entry of your "in class portion" for verification of enrollment.
  • Do I qualify for renewal if my card has expired?
NO - All societies as of 2015 have changed their previous policies to no longer accept a grace period for expired certificates. This is to prevent confusion, favoritism and forged certificates. To qualify for a Renewal program you will need to provide a copy of your current "unexpired" certificate upon the entry of your "in class portion" for verification of enrollment.
  • Can I challenge the BLS course?
YES - For those who have let their card expire "Within 90 days of expiration" or taken the BLS through an alternate society and need to upgrade to the Heart & Stroke Foundation's Basic Life Support Provider CPR&AED "HCP" level program, please visit here before you enroll and follow the recommendations below prior to registration. "BLS CHALLENGE REQUIREMENTS"
  • Do I get access Instantly?

Blended-Learning - Yes. After completing the registration you will receive an email confirmation from our school followed by an email with your log in information. Access to the online portion is manually assigned and depending on the time of registration will be assigned on the following business day. If the confirmation email does not appear in your regular in-box check your junk folder. You will also receive a second email from the Canadian Red Cross once you have been entered into the My Red Cross Portal.

 

Blended-Learning – For the in class physical skill assessment portion of the course you will need to arrange the date and time of your testing and evaluation with the Registrar.

 

  • Is there a Manual or CD that comes in the mail?

 

Blended-Learning - No, digital manuals are available on the Red Cross Portal and other course materials are provided for in class use. 

 

  • Am I required to use only one computer to access the course?

Blended-Learning – No, access to your course will follow you to anywhere you can access the internet and your online training account.

 

  • What happens if my password does not work?
1) Check to make sure your Caps Lock button is not on, the password pins “Are” case sensitive and specific to each registrant.

2) After your first log in you would have been prompted to change your password, if you have forgotten the password click on the “Forgot my Password” link and follow the instructions provided.

3) If the first two options do not help and you are still unable to access your account please contact the Canadian Red Cross by clicking on the “Live Chat” link and a representative will be happy to assist you.

 

  • How long do I have to complete the course or courses I have purchased?

Blended-Learning - An in class training date must be chosen prior to be given access to the online training portion. To schedule your in class session contact the registrar at 1-780-705-2525.

 

  • Can I fail?

Blended-Learning - Yes failure is possible. You can not fail the online portion of the course as there is no limit to haw many times you challenge the chapter test to find the correct information, however you can fail the in class portion of the course. If you do not complete the online portion prior to attending the in class session you will not be allowed entrance to the course.

Learn First Aid Today & Save a Life Tomorrow with Saving Grace Medical Academy Ltd