Thank you for Choosing Saving Grace Medical Academy Ltd, we are excited that you chose us to be your training provider, and hope to see you in good spirits. If your looking for details on how to get to our school please refer to our Locations page . Payment options are available for your convenience to secure your spot within the class you desire. Visa, MasterCard, Debit and Cash are all accepted at our main facility, to secure your spot online payments are available through our website or by phoning in to our Registrar for immediate assistance. Your spot within the class can be subject to change or canceled unless prepayment options have been made via online or phone conference with the Registrar. If you have already chosen to prepay thank you very much and we will see you soon.
Doors open 15 minutes prior to the beginning of class
Doors will be locked at after the selected course start time please refer to your course page to see the times listed, late entry will not be permitted. Please allow yourself extra traveling time.
All re-certifications MUST present their current matching, course specific certificate for proof upon entry of the class, Failure to provide necessary re-certification documents will result in a charge of $25, to cover the cost difference and change your status to 'new' student, course time frame will then change to match the New Student time frames.
Doctor's Association, Nurses Assocation, and Alberta Health Services will NOT accept Red Cross or St. John's HCP certificates on a 3 year term, please refer to our BLS course to save time and money.
All Basic Life Support Provider (Health Care Provider) certificates are only valid for 1 year
Alberta Health Services has requests that all Health Care Professionals within Alberta should have Basic Life Support Provider Level C CPR+AED. To meet their standards please refer to our Heart & Stroke Foundation's Basic Life Support Provider CPR course.
DO NOT wear sandals or open toe shoes to class. Our classroom is a shoe-free zone for everyone's comfort, and bare feet will track in dirt
Please wear comfortable clothes as the class can be quite intensive with CPR skills
Cancellations are permitted without penalty 3 or more days prior to the start of your scheduled public training course. You can cancel your course either by emailing firstname.lastname@example.org or by phoning the registrar at 780-705-2525.
Students who cancel their enrollment 2 days prior to the start date will be charged 50% of their course fee.
Students who cancel their enrollment less than 1 day prior to the start date will be charged 100% of the course fee.
Administration fee will be billed to the credit card provided
All course funds will be forfeit if you fail to show up for your course and the credit card provided will be billed accordingly.
It is the attendee's responsibility to verify they have registered for the correct training program for their needs and level of expertise.
Rescheduling is permitted once without penalty 72 hours prior to the start of your public training course. Any additional rescheduling past this point will be charged an additional $25.00 course fee.
Students who reschedule 2 days prior to the start date will be charged an additional $25.00 course fee.
Students who reschedule less than 2 days prior to the start date will be charged an additional 50% of the course fee.
Students who have already rescheduled their course are ineligible for a refund of course fees.
Students who arrive late to their course will be refused entry and are subject to forfeit 100% of the course funds. Completion of your course is subject to 100% attedance policy and it is up to the student to make sure they arrive on time.
Illness - Saving Grace Medical Academy Ltd. reserves the right to refuse students access to class who arrive sick or showing signs of illness. As a public facility that is dedicated to training in medical scenarios, infection control is part of our policies and students who are sick are encouraged to stay home and contact the Registrar to reschedule their course with a valid Doctor's Note. There will be no fee added to rescheduling your course with a valid Doctor's Note. Students who do not provide a Doctor's Note will forfeit 100% course funds.
We have a ZERO tolerance policy for abuse or disrespect towards staff or other students. Any student disrupting the learning of others with talking, cell phone use, and disrespectful language will be asked to leave the course immediately and all course funds will be forfeit.
Do I get access Instantly?
E-learning & Blended-Learning - Yes. After completing the registration you will receive an email
confirmation from our school followed by an email with your log in information. Access to the online portion is
manually assigned and depending on the time of registration will be assigned on the following
business day. If the confirmation email does not appear in your regular in-box check your junk
folder. You will also receive a second email from the Canadian Red Cross once you have been
entered into the My Red Cross Portal.
Blended-Learning – For the in class physical skill assessment portion of the course you will need to arrange
the date and time of your testing and evaluation with the Registrar. Books will be shipped Canada Post
to the address provided upon registration.
Is there a Manual or CD that comes in the mail?
E-Learning – No, all E-Learning course material is provided within your online portal.
Blended-Learning - No, digital manuals are available on the Red Cross Portal and other course materials are provided for in class use.
Am I required to use only one computer to access the course?
E-Learning & Blended-Learning – No, access to your course will follow you to anywhere you can
access the internet and your online training account.
What happens if my password does not work?
1) Check to make sure your Caps Lock button is not on, the password pins “Are” case sensitive
and specific to each registrant.
2) After your first log in you would have been prompted to change your password, if you have
forgotten the password click on the “Forgot my Password” link and follow the instructions
3) If the first two options do not help and you are still unable to access your account please contact
the Canadian Red Cross by clicking on the “Live Chat” link and a representative will be happy
to assist you.
Can I get a Replacement or Copy of my WHMIS wallet card?
- Lost or stolen plastic wallet cards can be replaced by calling the Canadian Red Cross Support team toll
free at 1-866-521-0202 free of charge. Replacement Cards are subject to a $5.00 +GST replacement
Can I buy PINs in Bulk?
- Yes, Please refer to our Bulk Rate Chart and contact our Main Office at 1-780-705-2525 for purchase
as discounts apply.
How long do I have to complete the course or courses I have purchased?
E-Learning – There is no time limit on access to your course, it will be open until you have completed
Blended-Learning - An in class training date must be chosen prior to be given access to the online training portion. To schedule your in class session contact the registrar at 1-780-705-2525.
Can I fail?
E-Learning – No, this type of course is set up to be completed at a self pace to help give you time to complete it. Each module or chapter has its own testing component that requires a specific percentage in order to pass on to the next portion, however there is no limit on how many times you can challenge each chapter test giving you the option to find the correct information.
Blended-Learning - Yes failure is possible. You can not fail the online portion of the course as there is no
limit to haw many times you challenge the chapter test to find the correct information, however you can
fail the in class portion of the course. If do not complete the online portion prior to attending the in class
session you will not be allowed entrance to the course.Swoop into First Aid and Give a Breath of Life, Let First Aid Training Be your Saving Grace.